they wasted me 4 hours without sending any technician, and today they wasted me another 4 hours without any help!!!! I’m in Staten Island, NY. I have their 300mps internet and it always runs great. The internet portion of my bill was $48 monthly. It’s really really slow and keeps disconnecting. The first two plans use cable internet while the third, highest speed plan uses fiber.Spectrum delivers quality internet at a variety of speeds, scoring well with the FCC on actual speeds versus advertised speeds and consistency of speed. ATT is their only competition where I live and they are ridiculous IMO. Before his career in writing, Joshua worked as a behavioral health case manager. My download speed was around 7mbps. Finally, not surprisingly, their customer service has gone downhill. Can’t even talk to someone locally. I was dealing with them via Twitter, phone and techs coming out. I would rate them a 1 start for high speeds at most.They have the worst customer service. Follow us on social media!©2020 Reviews.com a brand of Red Ventures Coqui, LLC. I haven’t received from them .thank God I was home when the incident.happened. This month they raised my bill to $90.97. If there is any possible alternative to Charter Spectrum internet or cable for you, take it. There are also intermittent (every 45-60 second) lag spikes throughout the 11am-1pm timeframe (Central time zone) almost daily. No contract and do not plan on ever canceling! The customer service people pull all kinds of BS on the phone from leaving you on hold for over 30 minutes before switching you to someone else to pretending to be supervisors when in fact they are just the person sitting next to the first person you talked to. I strongly suggest using Gmail or a similar email client and obtaining another internet provider…anyone but SPECTRUM.I currently have spectrum. I CALL EVERY WEEK AND STILL NOTHING HAS BEEN DONE. Of course, they have no idea if there are printers, etc. Either pay their high rate or do without the internet.

When all your neighbors are having same issues I know it’s not my equipment. It may sound ridiculous to some but I’m even now considering of moving so that I may have an option of which company I desire to do business with. By the time you add on the cost of those packages and the fees I’m right back at the cost of what I am paying now (within a couple of dollars).

To top that off, Spectrum internet plans come with a few extra perks you might not find elsewhere, like unlimited data. They’re prices are extremely high they’re inconsiderate to the customers in lowering their rates. Has anybody else experienced this? In my experience that is no longer true. He even agreed that I would have to go to another provider to get a lower rate, which is EXACTLY what I did for 1/2 of the Spectrum rate. Having reliable internet to conduct classes via zoom is of the utmost importance. Going with someone elseNot sure what time frame that information is from but Charlotte has Spectrum (Charter) now after they took over TWC’s coverage area, and they dropped TWC’s previous top bandwidth of 300mbps down to 100mbps as the max available within a couple of months of merging. My only minor complaint would be concerned with higher upload speeds. After that, the annual subscription is about $65.00. Because it uses fiber, it will experience lower latency issues than their other plans.

I told her this and she explains that must be a mistake through a local retailer, but thanks for pointing it out! I am paying for the Ultra 100Mbs package, but rarely get above 10Mbps (10% of what I’m paying for).Their equipment is old and outdated. I have never had an issue when downloading games on my PC or Xbox. Offers and availability vary by location and are subject to change.Not sure if Spectrum’s download speeds are enough for you? This last bill was a shocking increase, making my bare-bones Brighthouse package almost as expensive as the UVerse package we just left. Personally, I think the cable companies should be forced to breakup into hardware (cables) and service, just like electric companies. That’s what is so bad about these reviews.

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