Thank you for reaching out and please know we take these concerns very seriously. I was also charged for medications I did not take. Never been to a hospital where the staff shows no type of empathy. It is a huge complex which is actually a little bit bewildering.

I am infuriated with this place and I just feel lied to. By providing both levels of care in Plano, Allen,…I LOVE Plano Medical Center, mainly because my life was TRANSFORMED in that Hospital. I've been admitted to the hospital since then and I have never let them put me back at this one, please trust me when I say it will make an amazing difference if you do not stay here.Thank you for taking the time to provide this feedback. I've been in and out of the hospital for 6 months, out of all the hospitals I've been to, this was the worst. I survived a severe traumatic brain injury, 6-7 week coma, and lost 273+ pounds all muscle. We take these concerns very seriously and would appreciate the opportunity to discuss your feedback offline. These comments have been shared with our patient relations representative and we would appreciate the opportunity to learn more.

At your convenience, please contact them at 972-519-1163.We came here for the birth of our first grandchild recently. They are not going to help you here, they want you in and out and they want their check. (e.g., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.) I missed one payment on an account and I was sent to collections. The staff is always very rude and snobby, they treat you like another chore. This has me very angry to be chipped away at months later. Heal 360 Primary & Urgent Care is a leading provider of holistic urgent and primary care medicine. These comments have been shared with our patient relations representative and we would appreciate the opportunity to learn more. After being there for 2.5 hours, the doctor came in and said "Your CT scan looks clear and your blood pressure is remaining steady. The current location address for Medical City Plano is 3901 W 15th St,, Plano, Texas and the contact number is 469-420-7602 and fax number is 972-519-1295. I'm sure after the 90 days of waiting for a claim review from my insurance company that I will still have to fight these charges. Talk to your insurance company, they said. But the other little "nurses" laughing at patients, spreading rumors, talking about patient health between themselves.. Total chaos in getting services.Hi, We'd love to learn more about your experience so we can identify any concerns you may have. We asked repeatedly what things we would be charged for... they lied to us multiple times. (He had no other clothing with him because he'd left that at home when he had to rush back to the hospital).

It took weeks for them to send me an itemized invoice. Please complete the online Pre-Registration forms at least two days prior to your scheduled appointment. I told her she was being rude and she argued with me and I asked for someone else. We've shared this feedback with our patient relations department, and they would like to speak with you personally. They turned our special moment into an anxious nightmare. To contact a Medical City Healthcare facility directly, please use the following contact information:If you need information regarding patient billing, please contact our Patient Account Services directly at For recruitment and all employment related inquiries, please contact our Employment Resource Center directly at For questions related to the Medical City Healthcare office, fill out the form below.
Every hour we were bombarded with people and then the nurses basically shoving us out.
He went to this hospital in an ambulance. Why did they bill my insurance up to $85 for a pill??? I will not be going back here...especially if I have another baby. The waiting room was not busy at all. After a few hours he was discharged and sent outside to sit on a metal bench at dusk in 50 degree, windy weather in nothing but a hospital gown and tennis shoes. Patient experience and safety are a top priority, and we take concerns like this very seriously. No concern or care. We had to ask for directions on several occasions. Every Nurse on every shift was excellent at what they do. Medical City Plano is a full-service, 603-bed acute care hospital with more than 2,000 employees and over 1,400 physicians on staff, representing over 70 specialties and sub specialties. If you wish to speak with someone further about your bill, please contact our financial representative at (866) 656-8776 between the hours of 8:00am - 5:30pm, Monday - Friday, fax us at (800) 561-1743 or email us at THEY TRIED TO CHARGE ALMOST $10,000 FOR LAB WORK (see attached. The ER doctors are extremely Misogynistic, I was having vomiting episodes and bad stomach pain from the burning when one of the doctors in there told me "it's probably in your head". You can also visit our website for more information on financial assistance available, definitions of key terminology, and key financial policies here: We walked into the er and within 3 minutes we were being triaged and taken to a room.

Almost 10 grand for work that could have been done at Quest Diagnostics for a few hundred dollars.

Medical City Plano, also known as Columbia Medical Center Of Plano Subsidiary Lp, is a General Acute Care Hospital in Plano, Texas.

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